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Frequently asked questions
How do I receive my order?
Service orders live in your Quew, where you can send requirements, review deliveries, and request included revisions. For digital products, open Orders in Settings → Billing to find your order and available files.
When does the delivery countdown start?
The selected package’s delivery window begins after you submit the requirements or we explicitly skip them. Your order shows the due date once that countdown starts.
What license comes with my purchase?
Each listing’s License Rights section explains the permitted marketing and commercial use. Our spokesperson’s likeness and voice may not be cloned, duplicated, or used to train an AI model.
Which files and software are supported?
Our spokesperson packages include 4K video. Check the listing’s Compatibility section for delivery formats and, for digital products, the software and file types supported.
Can I request changes to a service delivery?
Spokesperson packages include two revisions. Share your requested changes in the order so the brief, conversation, and delivered files stay together. For work beyond the agreed scope, contact us about a custom package.
How does script word pricing work?
When a listing includes a word-count field, its total updates using the selected package’s included words and additional-word rate. Counts within the included allowance keep the package minimum. You can review the final total before payment.